We have experienced in working at every stage of the software development lifecycle, on projects in the UK, Australia & Scandinavia. This has included projects in the Higher Education, Local & National Government, Betting & Gaming, Retail & Not-for-Profit sectors.
We’re good listeners with a commitment to deliver what the business is trying to achieve. Our technical skills and business nous gives us the ability to evaluate problems from both perspectives. We liaise well between the business & development teams, speaking the technical language and critiquing potential solutions to ensure quality.
We have a large body of experience around CRM & web projects implementing solutions such as; Siebel, Service Cloud & Dynamics. This includes multi-channel contact centre implementations comprising; contact centre, self-service customer portals & chat solution.
We understand data and are experienced designing relational data models. We have designed integrations via REST/SOAP API’s. We have a good understanding and appreciation of Service Orientated Architecture and middleware.
We have experience of the following:
- Agile & Waterfall Projects.
- Stakeholder Management.
- Supplier Management.
- Requirements Gathering.
- Functional Specifications.
- Data Model Design.
- Solution Design
- UML/User Stories/BPMN.
- Customer Journey Mapping.
- User Interface Wireframes.
- Test Planning – QA/UAT.
- Industry standard tools such as Confluence & JIRA.
We are able to offer the following services:
- Pre-Sales Assistance.
- Functional Design.
- Technical Solutions Design.
- Project Estimating/Timelines.
- Customer Experience Improvements.